Contact and Report Content

Contact support

Email support@animatedalbumcover.org for support, reports or privacy requests. No account is required to email us. If you can sign in, open a support ticket to keep the conversation with your account.

Include your account email, task or order identifier, when the problem occurred and a short description. Never send passwords, verification codes, session cookies, API keys or full card details. Support is reviewed on business days; this is not an emergency service or a promise of 24-hour staffing.

Payments, credits and refunds

Purchases are not currently open. Future checkout is planned through Waffo Pancake. For an existing task or ledger concern, give the task identifier and explain the expected and actual credit entries. For a purchase once available, include the order identifier and amount/currency. Task credit returns and cash refunds are different processes; see the Refund Policy.

Report content or a rights concern

Email support@animatedalbumcover.org with a subject such as Content report — task identifier. No sign-in is required. A rights holder, depicted person or other reporter can submit a concern without obtaining someone else's private video. Provide a page/link or task identifier if known, explain the concern and your connection to the image, name, logo or person, and give a reply address. Do not attach illegal or explicit content or redistribute it to prove a report.

We can investigate, restrict access, remove material or review an account under the Acceptable Use Policy. We may request proportionate supporting information; submitting a report does not guarantee an immediate or specific outcome. You may request reconsideration with the relevant identifier and reasons.

Privacy, access and deletion

Email support@animatedalbumcover.org with a subject such as Privacy request. Identify the account or task and the information you want accessed, corrected or deleted. We verify your authority before changing or disclosing personal information and explain any records we must retain. No password is needed. Removing browser data is different from deleting saved server material. Read the Privacy Policy.

Business enquiries

For distribution, payment-provider or other business enquiries, identify your organization and the purpose of the request. Do not send identity documents or confidential commercial materials unless they have been specifically requested through an appropriate channel.